Refund Policy – Jibonkart

At Jibonkart, we work hard to ensure that every customer has a smooth and satisfying shopping experience.
This Refund Policy explains the situations in which refunds may be issued.

1. Eligibility for Refund

You may be eligible for a refund if:

• You received a wrong item.

• You received a damaged or defective item.

• An item was missing from your order.

2. How to Request a Refund

To request a refund:

• Contact our Customer Support via “Help & Support” in the app or website.

• Request must be made within 24 hours of receiving the order.

• Provide:

  • Order ID

  • Clear photo/video proof (if applicable)

This helps us verify your claim quickly.

3. Refund Processing Time

Once we review and approve your request:

• Refund will be processed to your original payment method or Jibonkart Wallet.

• Typically within 1–2 business days.

4. Non-Refundable Items

Refund may not be provided for:

• Perishable products delivered in good condition (e.g., fresh food, vegetables, etc.).

• Items damaged due to customer misuse or handling after delivery.

• Orders where the issue is reported after 24 hours of delivery.

5. Contact Us

If you have any questions or need support, contact us at:

Email: jibonkart@gmail.com